Return Policy
Overview
We want you to be completely satisfied with any information, services, or resources you receive from us. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges related to our natural air quality solutions and services.
Digital Content and Information
Since we primarily provide informational content and guidance about natural air quality improvement methods, most of our offerings are digital in nature. Digital products and information services are generally non-refundable once accessed or delivered.
Consultation Services
If you have engaged our consultation services and are not satisfied, please contact us within 7 days of the service delivery. We will work with you to address your concerns and may offer a partial refund or additional support based on the circumstances.
Return Process
To initiate a return or request a refund:
- Contact us via email or phone within the specified time frame
- Provide your order or service reference number
- Explain the reason for your return or refund request
- We will review your request and respond within 5 business days
Refund Processing
If your refund request is approved, we will process the refund to your original method of payment within 10-14 business days. The exact timing may vary depending on your payment provider.
Exceptions
Please note that certain services or products may have specific terms that differ from this general policy. Any such exceptions will be clearly stated at the time of purchase or service agreement.
Contact Us
If you have questions about returns or refunds, or need to initiate a return, please contact us at:
Email: contact@volkrannxli.world
Phone: +44 1559 687410
Address: Cumberland Infirmary, Carlisle CA2 7PQ, United Kingdom